Support
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Common questions
The Pro review says the replay isn't ready.
Replays are processed by Valve's servers and can take a few minutes after a match ends — sometimes longer at peak times. Come back and press Pro review again; there is no charge for retrying.
My matches don't show up at all.
In Dota 2, open Settings → Options → Advanced Options and enable “Expose Public Match Data”. New matches played after that will appear; older ones may not.
How do I cancel Council Plus?
Account → Manage billing → Cancel. Plus stays active until the end of the period you've paid for and you won't be charged again.
How do I delete my account?
Email us from the address on your account (or include your Steam ID). We delete your account, matches, verdicts and share pages, usually within a few days.